Privacy notice

Who we are

This website is run by Wells Consult Ltd, a company registered in England and Wales (company number 17526835). We are the controller of the personal information described in this notice.

If you have any questions about your information, email support@wellsconsult.com or call 07476 177294.

What we collect

When you send an enquiry or ask to book a call, we collect what you give us:

• your name and email address
• your phone number and organisation, if you add them
• what you are interested in, your message and any preferred time

When you browse the website, we collect anonymous usage statistics and page-speed measurements, and our hosting provider runs security checks to stop automated abuse of our forms. We do not use advertising or tracking cookies.

How we use it, and why we are allowed to

• To reply to your enquiry or arrange a call, and to take steps you ask for before we agree any work. Our lawful basis is taking steps at your request before a contract, or our legitimate interest in answering business enquiries.
• To understand how the website is used and keep it fast. Our lawful basis is our legitimate interest in running a useful website. These statistics do not identify you.
• To protect our forms and systems from abuse. Our lawful basis is our legitimate interest in security.

We never sell your information, and we do not send marketing emails unless you have asked us to.

Who we share it with

We use a small number of trusted providers to run the website, and they act only on our instructions:

• Supabase, which stores enquiries and bookings in its London data centre
• Vercel, which hosts the website and provides the usage statistics and security checks
• Resend, which delivers the emails we send you

Some of these providers are based in the United States. Where information leaves the UK, we rely on the safeguards UK data protection law requires, such as the UK International Data Transfer Addendum or the UK-US data bridge.

How long we keep it

We keep enquiries for up to two years after our last contact with you. If you become a client, we keep the records we need for the work and for our legal and accounting obligations, normally six years after the work ends.

Your rights

You can ask us for a copy of your information, ask us to correct it, delete it or limit how we use it, and object to how we use it. Email support@wellsconsult.com and we will respond within one month.

If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

Visitors to this website do not get any advertising, analytics or tracking cookies. The only cookies we set are the ones needed for Wells Consult staff to sign in to our private operations area.

Changes to this notice

If we change how we use your information, we will update this page and the date at the top.